Automotive Service Advisor: Growth, Mentorship & $100K

Greenway Automotive; Antioch (TN); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Mentorship program

Ongoing training and education

Paid vacation

Insurance benefits (medical, dental, 1

Job summary

Greenway Kia Hickory Hollow is seeking an experienced Service Advisor to join our team. The role focuses on interpreting customer needs, coordinating service, and communicating with both customers and technicians to ensure quality repairs and satisfaction.

The successful candidate will work with a dedicated team, benefit from strong mentorship programs, and have the opportunity for ongoing training and professional growth. A Saturday schedule is required as part of the role.

Qualifications

• Dealership Service Advisor experience preferred (1 year).
• Proven record of exceptional customer satisfaction.
• Valid driver's license in good standing.
• CDK experience preferred.

Responsibilities

• Greet and consult with customers to interpret needs and arrange for appropriate service.
• Serve as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and alternatives to minimize cost.
• Sell additional needed services.
• Set and manage expectations for service delivery for customers and mechanics.
• Continuously update customers on repair needs and completion times.
• Verify that final invoice matches work performed on the repair order.
• Must have availability to work on Saturdays.
• Perform other duties as assigned.

Skills

Customer service

Communication

Sales aptitude

Problem solving

Tools

CDK

Job description

Greenway Kia Hickory Hollow is seeking an experienced Service Advisor to join our team. The role focuses on interpreting customer needs, coordinating service, and communicating with both customers and technicians to ensure quality repairs and satisfaction.

The successful candidate will work with a dedicated team, benefit from strong mentorship programs, and have the opportunity for ongoing training and professional growth. A Saturday schedule is required as part of the role.