Greenway Kia Hickory Hollow- Service Advisor

Greenway Kia Hickory Hollow; Tennessee; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Accident Insurance

401(k) Retirement Savings Plan

Job summary

Greenway Kia Hickory Hollow is seeking an experienced automotive Service Advisor to join our Antioch, TN dealership. The ideal candidate will greet customers, interpret service needs, and coordinate with technicians to determine repairs and alternatives while aiming for outstanding customer satisfaction.

The role includes managing service delivery expectations, communicating repair status, and processing final invoices.

Qualifications

• One year of dealership Service Advisor experience preferred
• Must have a valid driver's license and be in good standing
• CDK experience preferred
• Strong focus on customer satisfaction and integrity

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for service
• Serves as the primary point of contact for all service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives
• Sells additional needed services
• Sets and manages the expectations for service delivery for both customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Must have availability to work on Saturdays

Skills

Dealership experience

Customer satisfaction

Driver's license

Integrity

Education

High School diploma

Tools

CDK experience

Job description

# Greenway Kia Hickory Hollow- Service AdvisorGreenway Kia Hickory Hollow - Antioch, TN 37013Education LevelHigh School## Description**Greenway Kia Hickory Hollow is looking for an experienced and motivated automotive dealership Service Advisor to join our team!*****This position has a potential income of $100,000 per year!!!!*** The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.If this sounds like the perfect opportunity for you, then we encourage you to **apply now!****RESPONSIBILITIES*** Greets and consults with customers to interpret their needs and arrange for appropriate service* Serves as the primary point of contact for all automotive service and repair matters* Consult with mechanics about necessary repairs and possible alternatives to expensive work* Sells additional needed services* Sets and manages the expectations for service delivery for both the customers and mechanics* Continuously updates customers on repair needs and completion times* Verify that the final invoice reconciles with the work performed on the repair order* Must have availability to work on Saturdays* Performs other duties as assigned## Qualifications**QUALIFICATIONS:*** One year of dealership Service Advisor experience, preferred* Must have a proven record of achieving exceptional customer satisfaction* Must have a valid driver's license and be in good standing* Must exhibit personal and professional integrity* Have a desire for a long term career with a growing organization* CDK experience; preferred**BENEFITS*** Progressive and Competitive Pay Plan* Strong mentorship program to help you gain the experience you need to progress your career* Excellent opportunities for growth and internal promotions* Ongoing Training and Education* Employee Purchase and Service Discounts* Paid Vacation* Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance* 401(k) Retirement Savings Plan* Team-oriented, professional and fun work environment