Automotive Service Advisor: Drive Customer Care & Repairs

Greenway Automotive; Orlando (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts on services and购件

Paid vacation

Full benefits options includingMedical

401(k) Retirement Savings Plan

State of the art facility

Job summary

Greenway Orlando Kia West is seeking an experienced Service Advisor to join our team. The ideal candidate will identify problems with vehicles, gather warranty information, and draft repair orders while delivering outstanding customer satisfaction.

You will work closely with technicians, communicate clearly with customers, and upsell recommended services. A valid driver’s license and dealership experience are preferred for this role.

Qualifications

• One year of dealership Service Advisor experience preferred.
• Proven track record of exceptional customer satisfaction.
• Must have valid driver’s license and be in good standing.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for service.
• Serves as the primary point of contact for all service and repair matters.
• Consult with mechanics about repairs and alternatives to expensive work.
• Sells additional needed services.
• Sets and manages expectations for service delivery with customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that final invoice matches the work performed.

Skills

Customer service

Communication

Sales aptitude

Problem solving

Education

High school diploma or equivalent

Tools

Reynolds and Reynolds

Job description

Greenway Orlando Kia West is seeking an experienced Service Advisor to join our team. The ideal candidate will identify problems with vehicles, gather warranty information, and draft repair orders while delivering outstanding customer satisfaction.

You will work closely with technicians, communicate clearly with customers, and upsell recommended services. A valid driver’s license and dealership experience are preferred for this role.