Greenway Kia West - Automotive Service Advisor

Greenway Automotive; Orlando (FL); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Employee discounts on services and购件

Paid vacation

Full benefits options includingMedical

401(k) Retirement Savings Plan

State of the art facility

Descripción de la vacante

Greenway Orlando Kia West is seeking an experienced Service Advisor to join our team. The ideal candidate will identify problems with vehicles, gather warranty information, and draft repair orders while delivering outstanding customer satisfaction.

You will work closely with technicians, communicate clearly with customers, and upsell recommended services. A valid driver’s license and dealership experience are preferred for this role.

Formación

• One year of dealership Service Advisor experience preferred.
• Proven track record of exceptional customer satisfaction.
• Must have valid driver’s license and be in good standing.

Responsabilidades

• Greets and consults with customers to interpret their needs and arrange for service.
• Serves as the primary point of contact for all service and repair matters.
• Consult with mechanics about repairs and alternatives to expensive work.
• Sells additional needed services.
• Sets and manages expectations for service delivery with customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that final invoice matches the work performed.

Conocimientos

Customer service

Communication

Sales aptitude

Problem solving

Educación

High school diploma or equivalent

Herramientas

Reynolds and Reynolds

Descripción del empleo

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability.

Greenway Automotive Group is an Equal Opportunity Employer.

Description

Greenway Orlando Kia West is looking for an experienced and motivated automotive dealership Service Advisor to join our team! The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Qualifications

• One year of dealership Service Advisor experience, preferred
• Proven track record of achieving exceptional Customer Satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Must have a desire for a long term career with a growing organization
• Reynolds and Reynolds experience; highly preferred

Benefits

• Competitive Pay
• Employee Purchase and Service Discounts
• Paid Vacation
• Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• State of the Art Facility with a Professional Working Environment