Greenway Kia Hickory Hollow- Service Advisor

Greenway Automotive; Antioch (TN); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Mentorship program

Ongoing training and education

Paid vacation

Insurance benefits (medical, dental, 1

Job summary

Greenway Kia Hickory Hollow is seeking an experienced Service Advisor to join our team. The role focuses on interpreting customer needs, coordinating service, and communicating with both customers and technicians to ensure quality repairs and satisfaction.

The successful candidate will work with a dedicated team, benefit from strong mentorship programs, and have the opportunity for ongoing training and professional growth. A Saturday schedule is required as part of the role.

Qualifications

• Dealership Service Advisor experience preferred (1 year).
• Proven record of exceptional customer satisfaction.
• Valid driver's license in good standing.
• CDK experience preferred.

Responsibilities

• Greet and consult with customers to interpret needs and arrange for appropriate service.
• Serve as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and alternatives to minimize cost.
• Sell additional needed services.
• Set and manage expectations for service delivery for customers and mechanics.
• Continuously update customers on repair needs and completion times.
• Verify that final invoice matches work performed on the repair order.
• Must have availability to work on Saturdays.
• Perform other duties as assigned.

Skills

Customer service

Communication

Sales aptitude

Problem solving

Tools

CDK

Job description

Greenway Kia Hickory Hollow is looking for an experienced and motivated automotive dealership Service Advisor to join our team!

This position has a potential income of $100,000 per year!!!!

The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

If this sounds like the perfect opportunity for you,

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Must have availability to work on Saturdays
• Performs other duties as assigned

Qualifications

• One year of dealership Service Advisor experience, preferred
• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Have a desire for a long term career with a growing organization
• CDK experience; preferred

Benefits

• Progressive and Competitive Pay Plan
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team-oriented, professional and fun work environment