Automotive Service Advisor — Growth & ASE Training

Blain's Farm & Fleet (Blain Supply, Inc.); Dubuque (IA); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Short & Long Term Disability

Life Insurance

Identity Theft Protection

Pet Insurance

Holidays off

Leadership Training Programs

Employee discount

401(K) with company match

ASE testing & certifications

Job summary

Blain's Farm & Fleet is seeking a Service Advisor in Dubuque, IA to perform automotive services and provide exceptional customer care. This full-time role includes on-the-job training to reach Level I status and a sales-focused environment where technicians assist customers with purchases and service needs.

Base pay up to $17.75/hr with weekend premium of $2.50/hr, plus comprehensive benefits after 91 days.

Qualifications

• Must have great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.
• Prior auto repair experience is preferred.
• Prior retail experience preferred.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Communication skills

Customer service

English proficiency

Retail experience

Auto repair knowledge

Job description

Blain's Farm & Fleet is seeking a Service Advisor in Dubuque, IA to perform automotive services and provide exceptional customer care. This full-time role includes on-the-job training to reach Level I status and a sales-focused environment where technicians assist customers with purchases and service needs.

Base pay up to $17.75/hr with weekend premium of $2.50/hr, plus comprehensive benefits after 91 days.