Automotive Service Advisor - Fast-Paced Growth & Care

Jiffy Lube; Tomball (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Jiffy Lube in Tomball, TX is hiring a Customer Service Advisor to support customers through their visits, explain service options, and guide decisions. Experience in customer service or sales is preferred, automotive experience is not required, and a valid driver’s license is preferred but not required.

The role involves greeting customers, presenting promotions, and performing basic maintenance under trained supervision, with a focus on safety and customer satisfaction.

Qualifications

• Excellent customer service and communication skills.
• Strong listening and reasoning abilities.
• Confident in overcoming objections.
• Positive and energetic attitude.
• Ability to succeed in a fast- paced, team-oriented environment.
• Commitment to safety procedures.
• Willingness to train and grow.
• Ability to multitask effectively.

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles.
• Explain promotions and available services.
• Provide unbiased recommendations based on manufacturer guidelines and technician findings.
• Communicate updates throughout the service process.
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components).
• Ensure quality work, review completed services with customers, and encourage return visits.
• Perform other duties as assigned.

Skills

Excellent customer service

Communication skills

Listening and reasoning

Overcoming objections

Teamwork

Safety procedures

Willingness to train and grow

Multitasking

Job description

Jiffy Lube in Tomball, TX is hiring a Customer Service Advisor to support customers through their visits, explain service options, and guide decisions. Experience in customer service or sales is preferred, automotive experience is not required, and a valid driver’s license is preferred but not required.

The role involves greeting customers, presenting promotions, and performing basic maintenance under trained supervision, with a focus on safety and customer satisfaction.