Automotive Service Advisor — Fast-Paced, Flexible Hours

Lithia Motors; Waukesha (WI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Wilde Chrysler Dodge Jeep Ram, part of Lithia & Driveway, seeks a Service Advisor to greet customers, manage the service process from check-in to delivery, and coordinate with technicians. You will document needs, provide estimates, and obtain authorization for additional work while building lasting customer relationships.

The role requires 2+ years in automotive service advising, strong communication, and experience with repair orders and service estimates.

Qualifications

• 2+ years of automotive service advising experience in a dealership or high-volume environment.
• Experience managing customer service needs from vehicle check-in through final delivery.
• Ability to create repair orders, service estimates and document customer information.
• Ability to review technician findings and communicate recommended repairs and maintenance.
• Experience securing customer authorization for services and coordinating with technicians.

Responsibilities

• Greet customers and manage the service experience from check-in through delivery.
• Listen to customer concerns and document vehicle service and repair needs.
• Conduct vehicle walk-arounds and recommend maintenance and multipoint inspections.
• Create repair orders and maintain customer and vehicle information.
• Provide estimates for service recommendations, pricing, and completion times.
• Explain findings and obtain customer authorization for additional services.
• Coordinate with technicians to track repair progress and resolve service needs.
• Provide customers with updates throughout the repair process.
• Process payments and review completed services at delivery.
• Build long-term customer relationships through reliable service.

Skills

Automotive service advising

Customer service management

Repair orders

Service estimates

Tech findings review

Customer authorization

Tech coordination

DMS usage

Customer relationships

Tools

DMS usage

Job description

Wilde Chrysler Dodge Jeep Ram, part of Lithia & Driveway, seeks a Service Advisor to greet customers, manage the service process from check-in to delivery, and coordinate with technicians. You will document needs, provide estimates, and obtain authorization for additional work while building lasting customer relationships.

The role requires 2+ years in automotive service advising, strong communication, and experience with repair orders and service estimates.