Automotive Service Advisor - Customer‑Focused Diagnostics

US Lawns; Limerick (Montgomery County); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Free Health Care

401(K) with company match

Dental

Vision

Direct Deposit

Uniforms

Sick Time

Paid Vacation

Six Paid Holidays

Family Medical Leave

Employee Discount

Job summary

Tri County Chrysler Dodge Jeep Ram and Toyota is seeking a Service Advisor to coordinate service and repair activities, acting as the primary contact between customers and technicians. The role emphasizes understanding customer problems, arranging appropriate service, and setting expectations for timely delivery and quality workmanship.

The ideal candidate will have a high school diploma or GED, automotive exposure, at least one year of dealer-level or large facility experience, and a valid

Qualifications

• High school diploma or GED preferred.
• Unrestricted driver's license and clean driving record.
• Neat, clean, and professional appearance.
• Pleasant/friendly demeanor and an outgoing personality.
• Highly professional and dependable.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Basic computer and internet skills.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Learns from mentors, supervisors, and all other team members to refine/grow skills
• Performs other duties as assigned

Skills

High school diploma

Unrestricted driver's license

Professional appearance

Communication skills

Customer service

Problem solving

Team player

Education

High school diploma or GED

Job description

Tri County Chrysler Dodge Jeep Ram and Toyota is seeking a Service Advisor to coordinate service and repair activities, acting as the primary contact between customers and technicians. The role emphasizes understanding customer problems, arranging appropriate service, and setting expectations for timely delivery and quality workmanship.

The ideal candidate will have a high school diploma or GED, automotive exposure, at least one year of dealer-level or large facility experience, and a valid