Automotive Service Advisor

Lithia Motors; Waukesha (WI); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Wilde Chrysler Dodge Jeep Ram, part of Lithia & Driveway, seeks a Service Advisor to greet customers, manage the service process from check-in to delivery, and coordinate with technicians. You will document needs, provide estimates, and obtain authorization for additional work while building lasting customer relationships.

The role requires 2+ years in automotive service advising, strong communication, and experience with repair orders and service estimates.

Qualifications

• 2+ years of automotive service advising experience in a dealership or high-volume environment.
• Experience managing customer service needs from vehicle check-in through final delivery.
• Ability to create repair orders, service estimates and document customer information.
• Ability to review technician findings and communicate recommended repairs and maintenance.
• Experience securing customer authorization for services and coordinating with technicians.

Responsibilities

• Greet customers and manage the service experience from check-in through delivery.
• Listen to customer concerns and document vehicle service and repair needs.
• Conduct vehicle walk-arounds and recommend maintenance and multipoint inspections.
• Create repair orders and maintain customer and vehicle information.
• Provide estimates for service recommendations, pricing, and completion times.
• Explain findings and obtain customer authorization for additional services.
• Coordinate with technicians to track repair progress and resolve service needs.
• Provide customers with updates throughout the repair process.
• Process payments and review completed services at delivery.
• Build long-term customer relationships through reliable service.

Skills

Automotive service advising

Customer service management

Repair orders

Service estimates

Tech findings review

Customer authorization

Tech coordination

DMS usage

Customer relationships

Tools

DMS usage

Job description

Dealership: L0554 Wilde Chrysler Dodge Jeep Ram Wilde Chrysler Dodge Jeep Ram Hiring: Service Advisor Pay: To Be Discussed during in-person interviews Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

Turn great service into a career. Join the service team at Wilde Chrysler Dodge Jeep Ram, where knowledgeable advisors and technicians work together to keep customers on the road. With advanced diagnostic equipment, genuine parts, expert technicians, and a strong local customer reputation, you'll have the support to deliver an exceptional service experience. Bring your automotive knowledge, and drive to succeed to a fast-paced team where customer relationships matter

What You'll Do

Greet customers and manage the service experience from vehicle check-in through delivery. Listen to customer concerns and accurately document vehicle service and repair needs. Conduct vehicle walk-arounds and recommend appropriate maintenance and multi-point inspections. Create accurate repair orders and maintain customer and vehicle information. Provide estimates for service recommendations, pricing, and expected completion times. Explain technician findings and recommended repairs and obtain customer authorization for additional services. Coordinate with technicians to track repair progress and resolve service needs. Provide customers with updates throughout the repair process. Process payments and review completed services at vehicle delivery. Build long-term customer relationships through reliable service.

What You'll Bring

2+ years of experience in the following:

• Automotive service advising in a dealership or high-volume service environment
• Managing customer service needs from vehicle check-in through final delivery
• Creating repair orders, service estimates, and customer documentation
• Reviewing technician findings and communicating recommended repairs and maintenance
• Securing customer authorization for recommended services
• Coordinating with technicians and parts teams throughout the repair process
• Using dealership management systems and automotive service technology
• Building customer relationships and generating repeat service business

Plus: Working knowledge of automotive maintenance, repair terminology, and dealership service processes Valid driver's license and driving record that meets dealership requirements

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!