Automotive Service Advisor & Customer Care Specialist

Jobtome; New Holland (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Training

Health, Dental, Vision, Life, Short- &

Job summary

New Holland Chrysler Jeep Dodge RAM is seeking an experienced Automotive Service Advisor to join its service team. You will act as the primary contact for customer service needs and translate them into actionable work orders for the mechanics.

The role emphasizes strong customer service, dealer software familiarity (ADP or Reynolds & Reynolds), and the ability to manage service expectations and timelines. A valid driver’s license is required, and competitive wages are offered.

Qualifications

• Exceptional customer service is required.
• Experience as a Service Advisor is a plus.
• Experience with ADP or Reynolds & Reynolds is highly preferred.
• Valid driver’s license is required.

Responsibilities

• Consult and interpret customer needs for the mechanics.
• Serve as the primary contact for all service and repair matters.
• Prioritize services and offer options.
• Set and manage the expectations of the service delivery for both the customers and mechanics.
• Continuously keep the customer updated on repair needs and completion times.

Skills

Customer service

Service advisor experience

ADP experience

Reynolds & Reynolds

Tools

ADP

Reynolds & Reynolds

Job description

New Holland Chrysler Jeep Dodge RAM is seeking an experienced Automotive Service Advisor to join its service team. You will act as the primary contact for customer service needs and translate them into actionable work orders for the mechanics.

The role emphasizes strong customer service, dealer software familiarity (ADP or Reynolds & Reynolds), and the ability to manage service expectations and timelines. A valid driver’s license is required, and competitive wages are offered.