Automotive Service Advisor: Estimates & Customer Care

Lithia & Driveway; San Angelo (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Job summary

Lithia & Driveway's All American Chrysler Dodge Jeep Ram FIAT of San Angelo dealership is seeking a Service Advisor to professionally handle customer interactions, verify needs, and guide service from walkaround to payment. You will craft accurate repair orders and estimates using the ADP system, ensuring upfront pricing and timely delivery of vehicles.

Responsibilities include greeting customers, performing walkarounds, obtaining approvals, and maintaining clear status updates throughout the

Qualifications

• High school graduate or equivalent required.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Math skills

Basic computer skills

Valid driver’s license

Education

High School diploma or equivalent

Tools

ADP system

Job description

Lithia & Driveway's All American Chrysler Dodge Jeep Ram FIAT of San Angelo dealership is seeking a Service Advisor to professionally handle customer interactions, verify needs, and guide service from walkaround to payment. You will craft accurate repair orders and estimates using the ADP system, ensuring upfront pricing and timely delivery of vehicles.

Responsibilities include greeting customers, performing walkarounds, obtaining approvals, and maintaining clear status updates throughout the