Automotive Service Advisor | Customer-Centric & Fast-Paced

Fontana Chrysler, Dodge, Ram, Jeep; Fontana (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid vacation

Holidays

Job summary

Fontana Chrysler, Dodge, Ram, Jeep is seeking a Service Advisor who will act as the center of communication for service and repair activities. This role involves understanding customer problems, arranging services, and ensuring a high level of customer satisfaction.

The ideal candidate will have 2-3 years of auto dealership experience, a relevant high school diploma or GED, a clean driving record, and strong customer service skills. We offer competitive pay along with benefits including Health, Dental, Vision, Life, 401K, and company-paid vacation.

Qualifications

• 2-3 years’ experience in an auto dealership.
• Ability to provide Customer Satisfaction Index (CSI) scores.
• Pleasant demeanor and outgoing personality.

Responsibilities

• Maintain an excellent Customer Satisfaction Index (CSI).
• Assist customers with service needs for their vehicle.
• Schedule service for customers to ensure accurate diagnosis.

Skills

Customer service

Problem-solving

Communication

Automotive mechanical knowledge

Education

High school diploma or GED

Post-secondary automotive training

Tools

ADP/CDK computer programs

Job description

Fontana Chrysler, Dodge, Ram, Jeep is seeking a Service Advisor who will act as the center of communication for service and repair activities. This role involves understanding customer problems, arranging services, and ensuring a high level of customer satisfaction.

The ideal candidate will have 2-3 years of auto dealership experience, a relevant high school diploma or GED, a clean driving record, and strong customer service skills. We offer competitive pay along with benefits including Health, Dental, Vision, Life, 401K, and company-paid vacation.