Automotive Service Advisor — Estimates & Customer Care

Crowley Auto Group; Bristol (CT); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Life Insurance

Paid Vacation

Health Insurance

401(k)

Paid Training

Job summary

Crowley Auto Group in Bristol, CT is seeking a talented Service Advisor to grow with our team and provide customers with exceptional service. The role offers a base salary with commission, and a path for professional development in a fast-paced environment.

Responsibilities include diagnosing automotive issues, preparing estimates, and maintaining clear communication with customers. We offer paid training, health and life insurance, 401(k), and paid vacation.

Qualifications

• Quality
• Focus
• Productivity
• Estimating
• Product Knowledge
• Customer Service
• Problem Solving
• Safety Management

Responsibilities

• Ascertains automotive problems by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer Service

Estimating

Product Knowledge

Problem Solving

Quality

Focus

Productivity

Safety Management

Job description

Crowley Auto Group in Bristol, CT is seeking a talented Service Advisor to grow with our team and provide customers with exceptional service. The role offers a base salary with commission, and a path for professional development in a fast-paced environment.

Responsibilities include diagnosing automotive issues, preparing estimates, and maintaining clear communication with customers. We offer paid training, health and life insurance, 401(k), and paid vacation.