Senior Auto Service Advisor – Customer-Driven

Crowley Automotive Group; Bristol (CT); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Training and certification

Job summary

Crowley Automotive Group in Bristol, CT seeks a Major Mechanical Service Advisor to serve as the primary liaison between customers and technicians, ensuring a positive service experience while maximizing efficiency and customer satisfaction.

The role involves greeting customers, documenting needs, preparing repair orders, communicating estimates and timelines, coordinating with technicians, and explaining repairs clearly to customers. It also supports service sales and retention goals.

Qualifications

• Previous automotive service advisor or customer service experience.
• Strong communication and interpersonal skills.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Prepare repair orders and communicate service recommendations, estimates, and timelines.
• Coordinate with technicians regarding diagnostics, repair progress, and completion schedules.
• Explain maintenance and repair recommendations in a clear, customer-friendly manner.
• Monitor repair status and keep customers informed throughout the service process.
• Review completed repairs with customers and ensure all questions are answered.
• Assist in achieving service department sales, customer satisfaction, and retention goals.
• Handle warranty claims, service contracts, and repair documentation as required.
• Maintain accurate records and ensure compliance with dealership policies.

Skills

Communication skills

Job description

Crowley Automotive Group in Bristol, CT seeks a Major Mechanical Service Advisor to serve as the primary liaison between customers and technicians, ensuring a positive service experience while maximizing efficiency and customer satisfaction.

The role involves greeting customers, documenting needs, preparing repair orders, communicating estimates and timelines, coordinating with technicians, and explaining repairs clearly to customers. It also supports service sales and retention goals.