Customer-Focused Service Advisor | Growth & Incentives

Friendship Automotive; Bristol (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Company holidays

Wellness reimbursements

Job summary

Friendship Volvo of Bristol is seeking a Service Advisor to join our customer-focused team. You will greet customers, document vehicle concerns, and clearly communicate maintenance needs with professional style.

Prepare accurate service estimates, monitor progress, and keep customers updated. Strong communication, attention to detail, and a fast-paced work ethic are essential for success on our team.

Qualifications

• 1+ years experience in a Service Advisor role preferred.
• Strong focus on providing the best customer service.
• Excellent communication skills, both written and in person.
• Ability to work well in a process-driven environment.
• Desire to work in a fast-paced position.
• Detail-oriented and organized.
• Professional, well-groomed appearance.

Responsibilities

• Greet customers to obtain contact and vehicle information.
• Document vehicle issues and customer concerns.
• Determine and recommend maintenance or repairs.
• Prepare an accurate estimate for the cost of services.
• Monitor the service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Job description

Friendship Volvo of Bristol is seeking a Service Advisor to join our customer-focused team. You will greet customers, document vehicle concerns, and clearly communicate maintenance needs with professional style.

Prepare accurate service estimates, monitor progress, and keep customers updated. Strong communication, attention to detail, and a fast-paced work ethic are essential for success on our team.