Automotive Service Advisor: Elevate Experience & Upsell

AutoNation Inc.; Fort Lauderdale (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee vehicle discounts

YouDecide discounts

DRVPNK charitable program

Job summary

AutoNation, a leading automotive retailer based in Fort Lauderdale, is seeking a Service Advisor to bridge between service technicians and customers. You will guide customers through maintenance needs, explain repair recommendations in plain language and identify upsell opportunities to keep vehicles safe.

You'll engage in appointment setting, greet guests, meet sales and satisfaction targets, and collaborate with parts and tech teams to ensure timely, transparent estimates and communication

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers and work with technology.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and vehicle walk-around.
• Use a consultative selling process to assist with ongoing maintenance planning.
• Produce repair orders with cost and time estimates and full transparency.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on status and satisfaction; provide exceptional service.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Organizational skills

Technology savvy

Education

High school diploma or equivalent

Job description

AutoNation, a leading automotive retailer based in Fort Lauderdale, is seeking a Service Advisor to bridge between service technicians and customers. You will guide customers through maintenance needs, explain repair recommendations in plain language and identify upsell opportunities to keep vehicles safe.

You'll engage in appointment setting, greet guests, meet sales and satisfaction targets, and collaborate with parts and tech teams to ensure timely, transparent estimates and communication