Auto Service Advisor — Guest Experience Leader

Bmwofsudbury; Southbridge (MA); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Paid holidays & paid time off

Paid training

Medical, vision, and dental insurance

401k with company match

Employee assistance program

Job summary

An automotive retailer in Auburn is seeking an experienced Service Advisor to enhance customer satisfaction and redefine the car-buying experience. The role involves greeting customers, advising on vehicle maintenance, and generating repair estimates. Competitive salary ranging from $55,000 to $100,000 annually based on experience. Company offers numerous benefits including paid holidays, insurance, retirement plans, and professional development opportunities.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on vehicle maintenance.
• Generate repair estimates for customers.
• Communicate repair completion times to customers.
• Answer incoming service calls and schedule appointments.

Skills

Customer service skills

Phone skills

Computer skills

Ability to manage fast-paced environment

Building customer rapport

Education

High school diploma or equivalent

Job description

An automotive retailer in Auburn is seeking an experienced Service Advisor to enhance customer satisfaction and redefine the car-buying experience. The role involves greeting customers, advising on vehicle maintenance, and generating repair estimates. Competitive salary ranging from $55,000 to $100,000 annually based on experience. Company offers numerous benefits including paid holidays, insurance, retirement plans, and professional development opportunities.