Automotive Service Advisor

Hubler Automotive Group; Shelbyville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical & Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Vehicle purchase plans

Family owned

Job security

Health & wellness

Flexible schedule

Saturday lunches

Discounts on services

Job summary

Hubler Chevrolet in Shelbyville, Indiana, seeks a Service Advisor to own the customer experience in the service lane and be the first contact for customers. You will explain repair processes, coordinate technician scheduling, and support guests with professionalism.

The role welcomes candidates new to the automotive industry with strong customer service, retail, restaurant, or hospitality backgrounds. Training and growth opportunities are highlighted in our team-focused culture.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to pass pre-employment background check and drug screen.

Responsibilities

• Oversee service drive flow and ensure customers receive prompt, courteous service.
• Own the customer experience by handling tasks that leave a positive dealership impression.
• Provide concierge support for owner inquiries by phone or in person to avoid mishandling customers.
• Optimize technicians' time to ensure daily capacity is sold to service clients.
• Distribute work between technicians efficiently.

Skills

Organized

Customer service

Time management

Communication skills

Professional appearance

Clean driving record

Background check & drug screen

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

A strong community is all about its people, and here at Hubler Chevrolet we staff our building with good, kind people who go above and beyond what is expected of them. We’re one of the region's best dealerships, serving the Shelbyville community in Indiana. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen