Automotive Service Advisor

Dralle Chevrolet Buick; Peotone (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Lunch on Saturdays

Job summary

Dralle Chevrolet Buick in Peotone, Illinois seeks an Automotive Service Advisor to bridge customers and technicians, ensuring smooth service visits.

You will greet customers, schedule appointments, prepare estimates, and communicate with technicians to deliver transparent, high-quality repairs. A strong focus on upselling appropriate services and maintaining accurate service records completes the role.

Qualifications

• Experience as Automotive Service Advisor or related field.
• Strong customer service orientation with excellent communication.
• Basic understanding of automotive systems.
• Strong problem-solving and attention to detail.
• Ability to prioritize tasks and manage time.
• Proficiency with dealership management software.

Responsibilities

• Greet customers and provide exceptional customer service, addressing their concerns and needs promptly and professionally.
• Schedule and manage service appointments, ensuring efficient workflow in the service department and timely completion of work.
• Prepare detailed and accurate estimates for service and repairs, explaining them clearly to customers to ensure transparency.
• Communicate effectively with automotive technicians to relay customer issues and determine the appropriate solutions.
• Identify and recommend additional services or repairs that may benefit the customer, enhancing vehicle performance and longevity.
• Maintain accurate records of service transactions, including customer information, repairs performed, and parts used.
• Handle customer complaints or concerns with a positive attitude, ensuring satisfactory resolutions and fostering customer loyalty.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Organization

Time management

Attention to detail

Computer skills

Tools

Dealership management software

Job description

Job Description

Join the team at Dralle Chevrolet Buick in Peotone, Illinois, where your passion for cars and dedication to customer service can shine in a welcoming and friendly environment. As an Automotive Service Advisor, you'll be the essential bridge between our skilled technicians and valued customers. Here, we take pride in upholding exceptional service standards and creating positive experiences for everyone who walks through our doors. This in-person opportunity at our dealership allows you to immerse yourself in the automotive world, engaging directly with customers and staff as we work together to deliver top-quality service. If you’re enthusiastic about cars, enjoy problem-solving, and thrive in a dynamic dealership atmosphere, Dralle Chevrolet Buick is the place for you. Join us as we strive to make each customer’s service visit smooth, informative, and satisfactory.

Benefits

Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Hands on Training###Career Growth Opportunities###Retirement Plan###Lunch on Saturdays###

Responsibilities

Client Interaction: Greet customers and provide exceptional customer service, addressing their concerns and needs promptly and professionally.

Service Coordination: Schedule and manage service appointments, ensuring efficient workflow in the service department and timely completion of work.

Estimate Preparation: Prepare detailed and accurate estimates for service and repairs, explaining them clearly to customers to ensure transparency.

Technical Liaison: Communicate effectively with automotive technicians to relay customer issues and determine the appropriate solutions.

Upselling Opportunities: Identify and recommend additional services or repairs that may benefit the customer, enhancing their vehicle's performance and longevity.

Documentation: Maintain accurate records of service transactions, including customer information, repairs performed, and parts used.

Problem Resolution: Handle customer complaints or concerns with a positive attitude, ensuring satisfactory resolutions and fostering customer loyalty.

Requirements

Experience: Previous experience as an Automotive Service Advisor or in a related field.

Customer Service: Strong customer service orientation with excellent communication and interpersonal skills.

Technical Knowledge: Basic understanding of automotive systems and components.

Problem Solving: Strong problem-solving abilities and attention to detail.

Organization: Ability to prioritize tasks and manage time effectively.

Computer Skills: Proficiency with dealership management software and other digital tools.

Driver's License: Valid driver’s license with a clean driving record.