Automotive Service Advisor: Customer Champion & Problem Solver

Dralle Chevrolet Buick; Peotone (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Lunch on Saturdays

Job summary

Dralle Chevrolet Buick in Peotone, Illinois seeks an Automotive Service Advisor to bridge customers and technicians, ensuring smooth service visits.

You will greet customers, schedule appointments, prepare estimates, and communicate with technicians to deliver transparent, high-quality repairs. A strong focus on upselling appropriate services and maintaining accurate service records completes the role.

Qualifications

• Experience as Automotive Service Advisor or related field.
• Strong customer service orientation with excellent communication.
• Basic understanding of automotive systems.
• Strong problem-solving and attention to detail.
• Ability to prioritize tasks and manage time.
• Proficiency with dealership management software.

Responsibilities

• Greet customers and provide exceptional customer service, addressing their concerns and needs promptly and professionally.
• Schedule and manage service appointments, ensuring efficient workflow in the service department and timely completion of work.
• Prepare detailed and accurate estimates for service and repairs, explaining them clearly to customers to ensure transparency.
• Communicate effectively with automotive technicians to relay customer issues and determine the appropriate solutions.
• Identify and recommend additional services or repairs that may benefit the customer, enhancing vehicle performance and longevity.
• Maintain accurate records of service transactions, including customer information, repairs performed, and parts used.
• Handle customer complaints or concerns with a positive attitude, ensuring satisfactory resolutions and fostering customer loyalty.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Organization

Time management

Attention to detail

Computer skills

Tools

Dealership management software

Job description

Dralle Chevrolet Buick in Peotone, Illinois seeks an Automotive Service Advisor to bridge customers and technicians, ensuring smooth service visits.

You will greet customers, schedule appointments, prepare estimates, and communicate with technicians to deliver transparent, high-quality repairs. A strong focus on upselling appropriate services and maintaining accurate service records completes the role.