Automotive Service Advisor: Customer Care & Estimates Pro

Sheehy Auto Stores; Richmond (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one y

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and绩效

Job summary

Sheehy Auto Stores in Richmond, VA is seeking a Service Advisor who greets customers, gathers repair needs, and liaises between customers and our service technicians with professional, low-pressure communication.

The role offers a broad benefits package and a compensation range from $50K to $200K based on experience and performance, with health and retirement benefits and opportunities for training and advancement.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers

Job description

Sheehy Auto Stores in Richmond, VA is seeking a Service Advisor who greets customers, gathers repair needs, and liaises between customers and our service technicians with professional, low-pressure communication.

The role offers a broad benefits package and a compensation range from $50K to $200K based on experience and performance, with health and retirement benefits and opportunities for training and advancement.