Senior Service Advisor: Elevate Customer Experience

Heiser Automotive Group; Green Bay (WI); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holidays

Training and development

Employee discounts

Career advancement

Modern facilities

Supportive team

Job summary

Heiser Automotive Group is seeking an Experienced Service Advisor to join our award-winning service team. You will be the primary contact between customers and the service department, ensuring a transparent, positive experience from check-in to vehicle delivery.

The role requires strong customer service, automotive knowledge, and the ability to coordinate with technicians. We offer competitive pay based on experience, benefits, and growth opportunities within a growing dealership group.

Qualifications

• Previous experience as an Automotive Service Advisor is required.
• Strong knowledge of automotive maintenance and repair services.
• Excellent customer service, communication, and interpersonal skills.
• Ability to multitask in a fast-paced dealership environment.
• Strong organizational and computer skills.
• Experience with dealership management systems is preferred.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Prepare repair orders and communicate recommendations clearly.
• Coordinate with technicians to ensure timely and accurate vehicle repairs.
• Provide customers with updates on repair status and estimated completion times.
• Explain repair recommendations, maintenance needs, and associated costs.
• Schedule service appointments and manage workflow efficiently.
• Review completed repairs with customers and ensure complete satisfaction.
• Maintain strong customer relationships to encourage repeat business.
• Meet or exceed customer satisfaction and sales performance goals.

Job description

Heiser Automotive Group is seeking an Experienced Service Advisor to join our award-winning service team. You will be the primary contact between customers and the service department, ensuring a transparent, positive experience from check-in to vehicle delivery.

The role requires strong customer service, automotive knowledge, and the ability to coordinate with technicians. We offer competitive pay based on experience, benefits, and growth opportunities within a growing dealership group.