Automotive Service Advisor: Elevate Customer Experience

Casey Chevrolet Corporation; Newport News (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly paychecks

Medical insurance

Dental & Vision insurance

401(k) with company match

Career development

Job summary

Casey Auto Group is seeking an experienced Automotive Service Advisor to join our family-owned team. You will act as the critical bridge between customers and technicians for a seamless service experience across a range of vehicle lines.

Responsibilities include managing service orders, delivering concierge support, and optimizing daily workflow to maximize shop productivity while maintaining high customer satisfaction. We offer growth opportunities and a supportive, stable environment.

Qualifications

• Experience as an automotive service advisor.
• Leadership ability to guide and collaborate with others.
• Strong history of delivering exceptional customer satisfaction.
• Excellent communication skills with customers.
• Ability to work independently with good time management.
• Professional, well-groomed presentation.

Responsibilities

• Manage the drive lane: oversee service orders and workflow for prompt, courteous service.
• Deliver concierge support: handle in-person and phone inquiries professionally.
• Optimize efficiency: distribute work among technicians to maximize productivity.
• Consult and communicate: explain diagnoses, warranties, services, and repairs clearly.
• Drive quality: maintain customer satisfaction scores at standards.
• Streamline operations: assist with diagnostics, parts orders, and warranty claims.
• Collaborate on leadership: work with management on team development.

Skills

Customer service

Leadership

Communication

Time management

Professional appearance

Job description

Casey Auto Group is seeking an experienced Automotive Service Advisor to join our family-owned team. You will act as the critical bridge between customers and technicians for a seamless service experience across a range of vehicle lines.

Responsibilities include managing service orders, delivering concierge support, and optimizing daily workflow to maximize shop productivity while maintaining high customer satisfaction. We offer growth opportunities and a supportive, stable environment.