Automotive Service Advisor: Growth & Customer Care

Volkswagen of Norwood; Walpole (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Volkswagen of Norwood in Norwood, MA is seeking a Service Advisor to greet customers, document concerns, and schedule repairs. You will walk around vehicles, review history, and recommend maintenance while explaining costs and timelines.

You will prepare estimates, obtain authorization, and keep customers informed through the service process. Ideal candidates have strong automotive knowledge, excellent communication and organization, and a willingness to complete manufacturer training and

Qualifications

• Strong knowledge of automotive maintenance and repair.
• Excellent communication and customer service skills.
• Ability to explain technical information clearly.
• Willingness to complete manufacturer training and certifications.

Responsibilities

• Greet customers, schedule appointments, and accurately document vehicle concerns.
• Perform a thorough vehicle walk-around with each customer.
• Review service history and recommend needed maintenance and repairs.
• Clearly explain recommended services, repair costs, and timelines.
• Prepare accurate estimates and obtain customer authorization before work begins.
• Monitor repairs and keep customers updated throughout the service process.
• Review and close repair orders accurately and professionally.
• Perform quality-control checks to help prevent comebacks and ensure customer concerns are addressed.
• Communicate with customers by phone and email regarding appointments, repairs, and follow-up.
• Provide exceptional customer service while building trust and long-term relationships.

Skills

Automotive maintenance

Customer service

Communication

Organizational skills

Driver's license

Manufacturer training

Job description

Volkswagen of Norwood in Norwood, MA is seeking a Service Advisor to greet customers, document concerns, and schedule repairs. You will walk around vehicles, review history, and recommend maintenance while explaining costs and timelines.

You will prepare estimates, obtain authorization, and keep customers informed through the service process. Ideal candidates have strong automotive knowledge, excellent communication and organization, and a willingness to complete manufacturer training and