Automotive Service Advisor

Danbury, V, LLC dba VW Danbury; Danbury (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Supplemental Insurance Options

Paid Vacation & PTO

Ongoing Training & Career Development

Advancement Opportunities

Employee Discounts

Job summary

Volkswagen Danbury is seeking an Automotive Service Advisor to deliver exceptional customer experiences in Danbury, CT. You will greet customers, document repairs, explain estimates, and coordinate service flow.

You will manage repair orders, communicate timelines, support warranty processes, and work with technicians and parts staff to maximize productivity. Prior dealership experience and strong communication skills are required.

Qualifications

• 1+ year of automotive dealership Service Advisor experience.
• Valid driver's license with an acceptable driving record.
• Excellent customer service and communication skills.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer proficiency.
• Preferred Experience with CDK or Reynolds & Reynolds Volkswagen dealership experience.
• Proven track record of customer satisfaction and service sales success.

Responsibilities

• Greet customers promptly and professionally. Listen to customer concerns and accurately document repair and maintenance needs.
• Deliver exceptional customer service throughout the service process. Clearly explain repair recommendations, timelines, and costs.
• Follow up with customers to ensure satisfaction.
• Manage repair orders from write-up through vehicle delivery; coordinate workflow between customers, technicians, and parts personnel.
• Monitor repair progress and provide timely customer updates; help maximize technician productivity and shop efficiency.
• Assist with warranty administration and repair documentation.
• Build strong working relationships with technicians, parts personnel, and management; support dealership goals for customer satisfaction and profitability.

Skills

Customer service

Communication

Time management

Multitasking

Professional appearance

Driver's license

Basic computer skills

Tools

CDK or Reynolds & Reynolds

Job description

Automotive Service Advisor Volkswagen Danbury – Danbury, CT Income Potential: $60,000.00–$80,000.00+ Annually

We're committed to bringing passion and customer focus to the business.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Supplemental Insurance Options
• Paid Vacation & PTO
• Ongoing Training & Career Development
• Advancement Opportunities
• Employee Discounts

What You'll Do

Customer Experience

Greet customers promptly and professionally. Listen to customer concerns and accurately document repair and maintenance needs. Deliver exceptional customer service throughout the service process. Clearly explain repair recommendations, timelines, and costs. Follow up with customers to ensure satisfaction.

Service Operations

Manage repair orders from write-up through vehicle delivery. Coordinate workflow between customers, technicians, and parts personnel. Monitor repair progress and provide timely customer updates. Help maximize technician productivity and shop efficiency. Assist with warranty administration and repair documentation.

Team Collaboration

Build strong working relationships with technicians, parts personnel, and management. Support dealership goals for customer satisfaction, retention, and profitability. Follow dealership policies, manufacturer standards, and regulatory requirements.

Qualifications Required

• 1+ year of automotive dealership Service Advisor experience
• Valid driver's license with an acceptable driving record
• Excellent customer service and communication skills
• Strong organizational and time-management skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Basic computer proficiency
• Preferred Experience with CDK or Reynolds & Reynolds Volkswagen dealership experience
• Proven track record of customer satisfaction and service sales success

Volkswagen Danbury is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect. As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience. We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction — with our customers, colleagues, partners, and the communities we serve. We believe that long-term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in: Collaboration – Working together across departments and locations to achieve shared goals Integrity – Doing what is right, even when no one is watching Accountability – Taking ownership of our responsibilities and outcomes Respect – Valuing our colleagues, customers, and community At Georgica Auto Holdings, we are proud of the reputation we continue to build — one based on trust, professionalism, and principled leadership. We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.