Senior Automotive Service Advisor – Elevate Customer Experience

Antwerpen Nissan; Pasadena, Northern (MD, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Health insurance

Vision insurance

Dental insurance

Disability insurance

401(k)

Job summary

Antwerpen VW is seeking an experienced Service Advisor to build lasting customer relationships and deliver tailored service solutions. The role requires reliable communication, attention to detail, and prior experience in a customer-facing automotive service environment.

The position emphasizes coordinating service, managing expectations, and conveying options to customers while partnering with the service team to ensure smooth repairs and positive customer experiences.

Qualifications

• Must have a valid driver's license and a clean driving record.
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Understand and identify customers’ automotive problems.
• Arrange and schedule appropriate service solutions.
• Prioritize essential services when scheduling jobs.
• Offer customers a variety of options to meet their needs.
• Set and manage the expectations of customers and mechanics.
• Keep the customer updated on repair needs and completion times.
• Distribute work between technicians efficiently.
• Take ownership of the customer experience and leave a positive impression.
• Remain up to date on service products and offers.

Skills

Driver's license

Customer service

Communication

Multitasking

Organization

Job description

Antwerpen VW is seeking an experienced Service Advisor to build lasting customer relationships and deliver tailored service solutions. The role requires reliable communication, attention to detail, and prior experience in a customer-facing automotive service environment.

The position emphasizes coordinating service, managing expectations, and conveying options to customers while partnering with the service team to ensure smooth repairs and positive customer experiences.