Automotive Service Advisor — Elevate Customer Experience

Atlantic Toyota; Lynn (MA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

401(k) plan with company participation

Life Insurance

Employee discounts and vehicle service

Job summary

Atlantic Toyota in Lynn, MA is seeking a Service Advisor to be the primary contact for customers in the service department, guiding them through vehicle maintenance and repairs and explaining recommendations clearly.

The role requires strong communication, basic automotive knowledge, and comfortable use of service management software; you will schedule appointments, coordinate with technicians, and maintain detailed records.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role, preferably within the automotive or related service industry.
• Basic understanding of automotive systems and maintenance procedures.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Responsibilities

• Greet customers promptly and courteously, assessing their vehicle service needs and concerns.
• Provide accurate estimates for repairs and maintenance services based on technician input and standard pricing.
• Schedule service appointments and coordinate workflow between customers and service technicians to optimize efficiency.
• Communicate clearly with customers regarding service progress, additional repairs needed, and completion timelines.
• Maintain detailed and organized records of customer interactions, service orders, and follow-up communications.
• Handle customer complaints professionally and work to resolve issues to ensure customer satisfaction.
• Promote additional services and maintenance packages that benefit the customer and support business goals.
• Collaborate with parts department and service technicians to ensure availability of necessary components for repairs.
• Very competitive compensation plans and weekly bonuses
• Comprehensive Health, Dental and Vision Benefits
• 401(k) plan with company participation
• Life Insurance
• Employee discounts and vehicles, parts and service work
• Training and advancement opportunities
• Rapidly growing customer base
• Drug free work environment

Job description

Atlantic Toyota in Lynn, MA is seeking a Service Advisor to be the primary contact for customers in the service department, guiding them through vehicle maintenance and repairs and explaining recommendations clearly.

The role requires strong communication, basic automotive knowledge, and comfortable use of service management software; you will schedule appointments, coordinate with technicians, and maintain detailed records.