Automotive Service Advisor - Customer Experience Leader

Kelly Automotive Group; Lynnfield (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Blue Cross Blue Shield on Day 1

401K after 90 days

Paid Time Off

Sick Time

Vacation Time

Paid Training

Career Advancement Opportunities

Job summary

Kelly Automotive Group is seeking a Service Writer to join our team in Lynnfield, MA. The ideal candidate has automotive service advisor experience and a valid driver’s license, and will meet with customers to determine needs, provide excellent service, and oversee quality control.

You will monitor vehicle progress, maintain ethical standards, and work to maximize sales while supporting promotions. Strong communication and multitasking skills are essential in this role.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Skills

Automotive service advisor experience

Valid driver's license

Customer service

English fluency

Education

High school diploma or equivalent

Tools

Computers / business machines

Job description

Kelly Automotive Group is seeking a Service Writer to join our team in Lynnfield, MA. The ideal candidate has automotive service advisor experience and a valid driver’s license, and will meet with customers to determine needs, provide excellent service, and oversee quality control.

You will monitor vehicle progress, maintain ethical standards, and work to maximize sales while supporting promotions. Strong communication and multitasking skills are essential in this role.