Service Advisor: Elevate Customer Experience in Service

Nucar Southern New England; Walpole (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

Nucar Toyota of Norwood in Massachusetts seeks a motivated Service Advisor to connect customers with our service team. You will welcome customers, listen to needs, explain maintenance recommendations, and create repair orders. You will communicate estimates, keep customers informed about timelines, and work with technicians to maintain progress.

Build lasting relationships through outstanding service. Join a customer-first team at a respected local dealership that values skill development and

Qualifications

• Strong communication and customer service skills.
• Ability to stay organized and manage multiple customers and priorities.
• Positive, professional attitude and a team-oriented mindset.

Responsibilities

• Welcome customers and identify their vehicle service and repair needs.
• Create and manage repair orders from check-in through vehicle delivery.
• Communicate recommended maintenance and repairs clearly and professionally.
• Provide estimates and keep customers updated on repair status and timelines.
• Work closely with technicians and the service team to keep work moving efficiently.
• Build lasting customer relationships through follow-up and exceptional service.
• Help drive service department performance while maintaining a customer-first approach.

Skills

Customer service

Communication

Organizational skills

Team player

Automotive knowledge

Job description

Nucar Toyota of Norwood in Massachusetts seeks a motivated Service Advisor to connect customers with our service team. You will welcome customers, listen to needs, explain maintenance recommendations, and create repair orders. You will communicate estimates, keep customers informed about timelines, and work with technicians to maintain progress.

Build lasting relationships through outstanding service. Join a customer-first team at a respected local dealership that values skill development and