Automotive Service Advisor — Elevate Customer Experience

US Lawns; Littleton (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Life Insurance

Employee Assistance Program

401(k) with Employer Match

Direct Deposit

Paid Leave

Job summary

The Autosaver Group is seeking a qualified Service Advisor to join Crosstown Chrysler Dodge Jeep Ram. You will help create a quality customer experience, drive service-lane traffic and maintain strong relationships with customers.

Responsibilities include scheduling appointments, following up with customers after service visits, and ensuring high satisfaction scores while handling service counter overflow.

Qualifications

• High school diploma or equivalent required.
• Able to read and comprehend instructions and information.
• Basic knowledge of vehicle mechanical operations.
• Professional personal appearance.
• Excellent written and verbal communication skills.

Responsibilities

• Schedules service department appointments.
• Contacts no-shows to reschedule appointments.
• Follows up with customers after the appointments.
• Monitors customer satisfaction survey results and works with customers to maximize results.
• Handles service counter overflow.

Skills

Excellent written and verbal communi c

Basic vehicle knowledge

Reading comprehension

Professional appearance

Education

High school diploma or equivalent

Job description

The Autosaver Group is seeking a qualified Service Advisor to join Crosstown Chrysler Dodge Jeep Ram. You will help create a quality customer experience, drive service-lane traffic and maintain strong relationships with customers.

Responsibilities include scheduling appointments, following up with customers after service visits, and ensuring high satisfaction scores while handling service counter overflow.