Automotive Service Advisor: Elevate Customer Experience & Repairs

Group 1 Automotive; Glen Hill (TX); On-site; USD 38,000 - 70,000; Full time

Job summary

Group 1 Automotive, Inc. prominently operates Group 1 Chrysler Dodge Jeep Ram Rockwall, where the Service Advisor serves as the primary contact between customers and the service department.

The role focuses on delivering exceptional service, clear diagnostic communication, and coordinating efficient repairs in a fast-paced dealership setting. With responsibilities spanning from greeting clients to documenting concerns, recommending maintenance, and managing repair orders, the Service Advisor

Qualifications

• Experience as Automotive Service Advisor or similar role required.
• Customer-facing experience with strong communication skills.
• Ability to multitask in a fast-paced dealership environment.
• Proven interpersonal skills and a positive attitude.

Responsibilities

• Greet customers promptly and professionally, establishing strong rapport and trust.
• Consult with customers to understand vehicle concerns and document service needs accurately.
• Recommend maintenance and repair services based on inspection results and manufacturer guidelines.
• Provide clear explanations of recommended services, timelines, and cost estimates.
• Prepare and manage repair orders in dealership systems.
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs.
• Monitor repair progress and proactively communicate updates to customers.
• Ensure all work is completed to customer satisfaction before vehicle delivery.
• Upsell additional products and services when appropriate.
• Handle customer concerns or complaints with professionalism and urgency.

Education

High School Diploma or Equivalent

Tools

CDK Experience

Job description

Group 1 Automotive, Inc. prominently operates Group 1 Chrysler Dodge Jeep Ram Rockwall, where the Service Advisor serves as the primary contact between customers and the service department.

The role focuses on delivering exceptional service, clear diagnostic communication, and coordinating efficient repairs in a fast-paced dealership setting. With responsibilities spanning from greeting clients to documenting concerns, recommending maintenance, and managing repair orders, the Service Advisor