High-Impact Service Advisor: Customer Experience & Repairs

Don Ayres Automotive Group; Fort Wayne (IN); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Life insurance

Disability insurance

Employee discounts

Training opportunities

Fitness club discount

Employee assistance

Job summary

Don Ayres Automotive Group in Fort Wayne, IN, is seeking a Service Advisor to manage the customer experience from drop-off to delivery in a fast-paced service department. You will coordinate with technicians, present repair options and estimates, and build trust through clear communication while handling multiple repair orders.

Strong applicants bring 1-2 years of experience in service advisory or related customer service, automotive knowledge preferred.

Qualifications

• Prior service/advisor experience preferred or hospitality/retail background.
• Ability to manage multiple customers and priorities in real time.
• Strong communication and relationship-building skills.

Responsibilities

• Lead the customer experience from drop-off to delivery.
• Listen to concerns and identify repair solutions.
• Coordinate with technicians for accurate diagnostics.
• Present estimates and maintenance needs clearly.
• Educate customers on repairs and maintenance.
• Manage repair orders and invoices.

Skills

Customer service

Communication

Problem solving

Multitasking

Organization

Job description

Don Ayres Automotive Group in Fort Wayne, IN, is seeking a Service Advisor to manage the customer experience from drop-off to delivery in a fast-paced service department. You will coordinate with technicians, present repair options and estimates, and build trust through clear communication while handling multiple repair orders.

Strong applicants bring 1-2 years of experience in service advisory or related customer service, automotive knowledge preferred.