Automotive Service Advisor: Customer Experience Lead

ODaniel Mazda; Fort Wayne (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Career growth

Supportive work environment

Job summary

O'Daniel Automotive Group in Fort Wayne, IN is seeking a Service Advisor to bridge customers and technicians. You will greet customers, discuss repair needs, relay clear cost estimates, and help determine best service options.

You will manage the service department workflow and communicate updates to customers, ensure compliance with safety and environmental regulations, and contribute to a friendly, growth‑oriented team.

Qualifications

• High School degree or equivalent preferred.
• Two years experience in an auto repair or parts facility preferred.

Responsibilities

• Greet customers and assist with their service needs.
• Provide clear communication between customers and technicians.
• Ensure an efficient and seamless service experience.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Job description

O'Daniel Automotive Group in Fort Wayne, IN is seeking a Service Advisor to bridge customers and technicians. You will greet customers, discuss repair needs, relay clear cost estimates, and help determine best service options.

You will manage the service department workflow and communicate updates to customers, ensure compliance with safety and environmental regulations, and contribute to a friendly, growth‑oriented team.