Auto Service Advisor: Customer-Focused & Growth-Driven

Sweeping Corporation of America; Sudbury, Northern (MA, KY); Hybrid; USD 95,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Herb Chambers Honda of Burlington is seeking an energetic Service Advisor to greet customers, gather vehicle information, and propose maintenance services in line with manufacturer specifications.

You will generate accurate repair estimates, manage appointment scheduling, and communicate timelines to customers and technicians while upholding CSI through excellent service and follow-up. Prior automotive service advisory experience is preferred and a valid driver’s license is required.

Qualifications

• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains CSI goals
• Comply with all federal, state and local laws, and company policy regarding customer information and vehicle safety
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Insurance / Retirement: benefits and programs; Learning and Career Development and other perks

Job description

Herb Chambers Honda of Burlington is seeking an energetic Service Advisor to greet customers, gather vehicle information, and propose maintenance services in line with manufacturer specifications.

You will generate accurate repair estimates, manage appointment scheduling, and communicate timelines to customers and technicians while upholding CSI through excellent service and follow-up. Prior automotive service advisory experience is preferred and a valid driver’s license is required.