Automotive Service Advisor: Customer Experience Champion

Sweeping Corporation of America; Boston (MA); Hybrid; USD 80,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock awards

Job summary

Herb Chambers Honda of Burlington in Boston area is seeking an energetic Service Advisor to welcome customers, present needed services, and clearly communicate estimates. You will coordinate service with technicians, promote maintenance, and ensure timely completion while upholding brand requirements and CSI targets.

The role emphasizes customer service excellence, accurate documentation, and proactive follow-up to drive satisfaction and loyalty.

Qualifications

• Must have great customer service, phone and computer skills.
• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Generate and provide customers with a complete repair estimate.
• Establish and communicate repair completion times with customer and technician.
• Answer incoming service calls and schedule appointments.
• Follow procedures to drive repeat visits and CSI scores.

Skills

Customer service

Phone skills

Computer skills

Communication

Job description

Herb Chambers Honda of Burlington in Boston area is seeking an energetic Service Advisor to welcome customers, present needed services, and clearly communicate estimates. You will coordinate service with technicians, promote maintenance, and ensure timely completion while upholding brand requirements and CSI targets.

The role emphasizes customer service excellence, accurate documentation, and proactive follow-up to drive satisfaction and loyalty.