Automotive Service Advisor: Drive Customer Experience

Herb Chambers Honda of Burlington

Danvers (MA)

On-site

USD 80,000 - 110,000

Full time

4 days ago

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Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock awards

Health insurance

401k with company match

Pet insurance

Scholarship awards

Employee discounts

Job summary

Herb Chambers Honda of Burlington is seeking an energetic Service Advisor to join our service team. You will greet customers, generate repair estimates, schedule work, and promote manufacturer-recommended services.

The role focuses on delivering exceptional guest experiences and building rapport with clients and technicians. The ideal candidate delivers outstanding customer service, maintains CSI, and follows warranty guidelines while managing fast-paced daily tasks and meeting the needs of our

Qualifications

Customer-focused service with strong communication and sales skills.
Previous automotive Service Advisor experience preferred.
Must have a valid driver's license and pass background/drug tests.

Responsibilities

Greet customers in a timely, friendly manner and obtain vehicle information.
Actively promote and build rapport with the customer.
Advise customers on care and the value of maintaining their vehicles per manufacturer specs.
Generate and provide complete and accurate repair estimates.
Establish and communicate completion time of repair with customer and technician.
Answer incoming service calls and schedule service appointments.
Follow up with customers to drive return visits and CSI scores.