Automotive Service Advisor - Customer-Focused, Growth Path

Group 1 Automotive; Cedar Park (TX); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive Pay Plan

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Résumé du poste

Group 1 Automotive is seeking a proactive Automotive Service Advisor in Cedar Park, TX. You will be the primary contact between customers and the service department, documenting vehicle needs, explaining maintenance options, and coordinating with technicians to ensure on-time delivery.

The role emphasizes building lasting relationships, delivering trusted guidance, and achieving customer satisfaction targets in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Strong sales aptitude and ability to guide maintenance decisions.
• Professional appearance and multitasking in fast-paced shop.

Responsabilités

• Greet customers promptly and professionally, ensuring an outstanding service experience.
• Listen to customer concerns and document vehicle service needs accurately.
• Recommend maintenance and repair services based on manufacturer guidelines and inspections.
• Communicate repair recommendations, costs, and timelines clearly.
• Coordinate with technicians to ensure efficient workflow and timely delivery.
• Keep customers informed throughout the repair process.
• Review completed work with customers and explain services performed.
• Maintain strong customer relationships to encourage repeat business.

Connaissances

Customer service

Communication

Sales aptitude

Teamwork

Formation

High School Diploma or equivalent

Outils

CRM software

Vehicle service tools

Description du poste

Group 1 Automotive is seeking a proactive Automotive Service Advisor in Cedar Park, TX. You will be the primary contact between customers and the service department, documenting vehicle needs, explaining maintenance options, and coordinating with technicians to ensure on-time delivery.

The role emphasizes building lasting relationships, delivering trusted guidance, and achieving customer satisfaction targets in a fast-paced dealership environment.