Automotive Service Advisor: Elevate Customer Experience

Hixsontoyota; Alexandria (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Hixsontoyota in Alexandria, LA seeks a Service Advisor who excels in customer service, greets guests, schedules appointments, and acts as a liaison between customers and service technicians.

You will greet customers promptly, translate repair needs to the techs, provide accurate estimates, upsell services with integrity, and help maintain CSI scores.

This full-time role in a busy automotive dealership offers opportunities for growth, employee pricing, paid time off, and ongoing training.

Qualifications

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Provide accurate repair/maintenance estimates.
• Upsell additional services using low pressure, high integrity methods.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Skills

Customer service

Job description

Hixsontoyota in Alexandria, LA seeks a Service Advisor who excels in customer service, greets guests, schedules appointments, and acts as a liaison between customers and service technicians.

You will greet customers promptly, translate repair needs to the techs, provide accurate estimates, upsell services with integrity, and help maintain CSI scores.

This full-time role in a busy automotive dealership offers opportunities for growth, employee pricing, paid time off, and ongoing training.