Automotive Service Advisor | Elevate Customer Experience

Hutchinson Toyota; Albany (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

401k Plan

Life Insurance

Paid Time Off

Paid Holidays

Employee Discounts

Paid Training

Educational Assistance

Opportunities for Growth

Job summary

Hutchinson Toyota in Albany, GA is seeking an automotive Service Advisor with valid driver’s license and service-advisor experience. You will meet customers, assess repair needs, and ensure high-quality service while maintaining professional standards.

The role emphasizes building relationships, monitoring progress, and supporting technicians to deliver timely vehicle service and customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• 2+ years automotive service advisor experience preferred.
• Valid commercial driver’s license with clean driving record.
• Strong English reading/writing/speaking skills.
• Ability to concentrate and complete tasks amid interruptions.
• Multitasking in a fast-paced service environment.
• Proficiency with computers and business machines.

Responsibilities

• Meet with customers and determine repair/service needs.
• Build customer relationships to increase satisfaction.
• Uphold ethical standards and professional image.
• Monitor vehicle progress and update customers frequently.
• Maximize sales and support retail promotions.
• Oversee technicians, scheduling, parts orders, and efficiency.
• Participate in quality control and SOP development.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Accredited service advisor training

Tools

Computers

Business machines

Job description

Hutchinson Toyota in Albany, GA is seeking an automotive Service Advisor with valid driver’s license and service-advisor experience. You will meet customers, assess repair needs, and ensure high-quality service while maintaining professional standards.

The role emphasizes building relationships, monitoring progress, and supporting technicians to deliver timely vehicle service and customer satisfaction.