SERVICE ADVISOR

Jeremy Hodge Auto Group; Ardmore (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Vacation

401(k)

Healthcare benefits

Employee discounts and packages

Job summary

Jeremy Hodge Auto Group is seeking a Service Advisor who excels in customer service. You greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure needs are met and customers feel confident.

Responsibilities include listening to repair needs, providing accurate estimates, following up on progress, and communicating repairs and costs clearly. Emphasis on upholding CSI scores and delivering high-integrity service.

Qualifications

• Greet guests and schedule appointments with professionalism.
• Translate repair needs clearly to service technicians.
• Upsell services with low-pressure, high integrity methods.
• Provide accurate repair estimates and explain costs.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Provide accurate repair estimates and follow up on progress.
• Upsell additional services with integrity.
• Explain repairs and associated costs to customers.
• Maintain CSI scores in line with dealership standards.

Skills

Customer service

Communication

Active listening

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• 401(k)
• Healthcare benefits
• Employee discounts and packages

About Us

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