Auto Service Advisor — Elevate Customer Experience

Toyota Of Irving, Ltd.; Irving (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401K retirement plan after 6 months

Paid vacation & holidays

Job summary

Toyota Of Irving, Ltd. is seeking a skilled Service Advisor to greet customers, gather vehicle data, and report symptoms accurately. The role requires detailing maintenance needs, preparing labor and parts estimates, and coordinating follow-ups and updates with customers throughout the day.

Ideal candidates have proven customer satisfaction records, experience as a service advisor (or similar roles), high energy, integrity, and a long-term commitment to growth with the dealership.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.
• ADP computer experience a plus.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Energy

Integrity

ADP

Tools

ADP

Job description

Toyota Of Irving, Ltd. is seeking a skilled Service Advisor to greet customers, gather vehicle data, and report symptoms accurately. The role requires detailing maintenance needs, preparing labor and parts estimates, and coordinating follow-ups and updates with customers throughout the day.

Ideal candidates have proven customer satisfaction records, experience as a service advisor (or similar roles), high energy, integrity, and a long-term commitment to growth with the dealership.