Automotive Service Advisor – Customer Experience Lead

Lakeside Toyota; Metairie (LA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

Job summary

Lakeside Toyota in Metairie, LA is seeking an Assistant Service Manager – Automotive to greet guests, schedule appointments, and act as a liaison between customers and service technicians. If you can make customers feel welcome and confident that their needs are being met, this could be your next career home.

The role involves listening to customers, translating repair needs to techs, providing accurate estimates, and following up to keep customers informed about progress.

Qualifications

• Experience in auto service operations preferred.
• Excellent communication and customer-service skills.
• Ability to translate repair needs to technicians.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services with integrity.
• Provide accurate repair/maintenance estimates.
• Follow up on each repair and keep customers informed.
• Review and explain repairs and associated costs with customers.
• Maintain Customer Satisfaction Index (CSI) scores.

Job description

Lakeside Toyota in Metairie, LA is seeking an Assistant Service Manager – Automotive to greet guests, schedule appointments, and act as a liaison between customers and service technicians. If you can make customers feel welcome and confident that their needs are being met, this could be your next career home.

The role involves listening to customers, translating repair needs to techs, providing accurate estimates, and following up to keep customers informed about progress.