Automotive Service Advisor: Elevate Customer Care & Repairs

Group 1 Automotive, Inc.; Sacramento (CA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid Time-Off

Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment

Job summary

Group 1 Automotive, Inc. in California is seeking an Automotive Service Advisor to join a Fortune 500 leader in automotive retail. You will greet customers, assess vehicle issues, provide clear diagnostic options, and present service recommendations.

The role combines customer service with technical estimation and sales. This position offers competitive pay from $60,000 to $120,000 per year, benefits including health and 401(k), and opportunities for training and advancement within a large

Qualifications

• Minimum 1 year of dealership service experience.
• Ability to write clear and precise repair instructions.
• Experience providing labor and parts estimates.
• Experience coordinating payments with customers.

Responsibilities

• Greet service customers in a friendly and courteous manner.
• Listen to customer concerns and reasons for service.
• Offer diagnostic services or repair options to satisfy customers.
• Provide accurate estimates for services or repairs.
• Maintain professional communication with customers and technicians.
• Obtain approvals for additional work and document changes.
• Meet or exceed sales objectives set by management.
• Review and finalize repair orders for accuracy and pricing.

Skills

Dealership experience

Customer service

Communication skills

Estimate labor & parts

Sales ability

Job description

Group 1 Automotive, Inc. in California is seeking an Automotive Service Advisor to join a Fortune 500 leader in automotive retail. You will greet customers, assess vehicle issues, provide clear diagnostic options, and present service recommendations.

The role combines customer service with technical estimation and sales. This position offers competitive pay from $60,000 to $120,000 per year, benefits including health and 401(k), and opportunities for training and advancement within a large