Automotive Service Advisor — Growth & Benefits

Group 1 Automotive, Inc.; California; On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Vehicle Purchase Program

Job summary

Group 1 Automotive is seeking an AUTOMOTIVE SERVICE ADVISOR to join our team. This Fortune 500 company offers a team environment, competitive pay, and ongoing training and support for its associates.

We provide a comprehensive benefits package and opportunities for advancement within a leading automotive retail network. The role emphasizes meeting and greeting customers, accurately estimating repairs, and coordinating with service management to ensure customer satisfaction.

Qualifications

• At least 1 year dealership experience.
• Ability to write clear and precise repair instructions.
• Provide estimates for labor and parts.
• Coordinate with manufacturer and extended warranty companies for approval in advance of repairs.
• Meet or exceed sales quotas set by management.

Responsibilities

• Promptly meet and greet service customers in a friendly and courteous manner.
• Listen to customer’s reasons for bringing in their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customers concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry.
• Check progress of repair and contact customers regarding changes in estimate or time.
• Sell the proper repairs and/or services to customers’ perceived needs.
• Present a service menu of recommended maintenance services to every service customer.
• Obtain accurate parts and labor prices for all customer pay and internal operations.
• Maintain a record of carryover vehicles and special order parts status.

Skills

Customer service

Communication

Sales

Attention to detail

Time management

Job description

Group 1 Automotive is seeking an AUTOMOTIVE SERVICE ADVISOR to join our team. This Fortune 500 company offers a team environment, competitive pay, and ongoing training and support for its associates.

We provide a comprehensive benefits package and opportunities for advancement within a leading automotive retail network. The role emphasizes meeting and greeting customers, accurately estimating repairs, and coordinating with service management to ensure customer satisfaction.