Automotive Service Advisor — Elevate Customer Care & CSI

Detroithyundai; Lansing, Northern (MI, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Referral program

Employee discounts

Medical, dental, vision insurance

Employer-paid life/AD&D

Pet insurance

401(k) with match

Holiday savings with match

Paid time off

Holiday pay

Job summary

LaFontaine Automotive Group is seeking an Automotive Service Advisor to schedule service work, greet customers, gather data, and provide accurate estimates. The role focuses on delivering excellent customer service while promoting additional repairs and services.

The position emphasizes professionalism, CSI maintenance, and clear communication, with opportunities to grow within a family-owned group that operates multiple brands in Michigan.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• High School Diploma or GED.
• 2 years or more experience.

Responsibilities

• Maintain CSI rating as set by service manager.
• Greet customers in a timely, friendly, and professional manner.
• Obtain accurate customer and vehicle data.
• Provide estimates for labor and parts.
• Notify dispatcher of incoming work.
• Establish payment method and obtain approval.
• Deliver vehicle to customer and answer questions.
• Maintain follow-up program on additional items found.

Skills

Problem Solving

Documentation & Repair Order Entry

Web Navigation

Written & Verbal Communication

Customer Focus

Overcome Objections

Positive Attitude

Team Player

Excellent Communication

Education

High School Diploma or GED

Job description

LaFontaine Automotive Group is seeking an Automotive Service Advisor to schedule service work, greet customers, gather data, and provide accurate estimates. The role focuses on delivering excellent customer service while promoting additional repairs and services.

The position emphasizes professionalism, CSI maintenance, and clear communication, with opportunities to grow within a family-owned group that operates multiple brands in Michigan.