Senior Automotive Service Advisor

Detroithyundai; Lansing (MI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Referral program

Discounts on service

Benefits package

Voluntary benefits

401(k) match

Holiday savings

Paid time off

Holiday pay

Job summary

LaFontaine Automotive Group in Michigan is seeking an Automotive Service Advisor to schedule service work and upsell services in a customer-centric environment. You will greet customers, prepare repair orders, provide estimates, and communicate clearly to ensure high CSI and repeat business.

The role emphasizes accuracy, professionalism, and teamwork within a family-oriented company with a strong community focus.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• High School Diploma or GED.
• Experience in Fleet/ Commercial Accounts

Responsibilities

• Greet customers in a timely, friendly, and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customers to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data.
• Test-drive vehicle as necessary.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
• Lift the hood of every vehicle and look underneath for potential additional repair needs.
• If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
• Notify dispatcher of incoming work.
• Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
• Establish each customer’s method of payment. Obtain approval of credit, if necessary.
• Obtain customer’s signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
• Handle telephone inquiries regarding work in process and appointments.
• Compare final invoice with original repair order.
• Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
• Deliver vehicle to customer and answer any questions.
• Maintain follow up program on additional items found in need of repair.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure that work areas and customer waiting areas are kept clean.

Skills

Ford knowledge

Reynolds & Reynolds

Problem solving

Repair order entry

Computer literacy

Communication

Customer service

Objection handling

Positive attitude

Teamwork

Education

High School Diploma or GED

Fleet/ Commercial Accounts experience

Tools

Reynolds & Reynolds

Job description

LaFontaine Automotive Group in Michigan is seeking an Automotive Service Advisor to schedule service work and upsell services in a customer-centric environment. You will greet customers, prepare repair orders, provide estimates, and communicate clearly to ensure high CSI and repeat business.

The role emphasizes accuracy, professionalism, and teamwork within a family-oriented company with a strong community focus.