Automotive Service Advisor: Customer Care & Growth

Grand Rapids; Michigan; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales & Service

Medical, Dental, Vision, Employer Paid

Life/AD&D + EAP + Pet Insurance

401(k) with Employer Match

Holiday Savings Program with Employer‑

Paid Time Off

Holiday Pay

Job summary

LaFontaine Automotive Group in Michigan is seeking an Automotive Service Advisor to coordinate service work, greet customers, and sell additional services while delivering excellent customer care.

You will manage repair orders, provide accurate estimates, communicate effectively, and uphold CSI targets in a friendly, team‑oriented shop.

Join a growth‑minded, community‑focused culture that promotes from within and values integrity and customer trust.

Qualifications

• Ability to read and comprehend instructions.
• Professional appearance.
• High School Diploma or GED.
• 2 years or more experience in automotive service.

Responsibilities

• Maintain CSI rating as set by service manager.
• Greet customers and collect accurate vehicle data.
• Provide accurate labor and parts estimates.
• Explain repair instructions clearly and obtain customer approval.
• Follow up on repairs and communicate progress to customers.
• Maintain neat work and waiting areas.

Skills

Problem Solving

Repair Orders

Computer Literacy

Communication Skills

Customer Focus

Objection Handling

Positive Attitude

Team Player

Education

High School Diploma or GED

Job description

LaFontaine Automotive Group in Michigan is seeking an Automotive Service Advisor to coordinate service work, greet customers, and sell additional services while delivering excellent customer care.

You will manage repair orders, provide accurate estimates, communicate effectively, and uphold CSI targets in a friendly, team‑oriented shop.

Join a growth‑minded, community‑focused culture that promotes from within and values integrity and customer trust.