Automotive Service Advisor - Customer Care & Growth

Lafontainevolkswagen; Dearborn (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Referral program

Employee discounts

Benefits package

Voluntary benefits

401(k) match

Holiday savings match

Paid time off

Holiday pay

Job summary

LaFontaine Automotive Group in Dearborn, MI is seeking an Automotive Service Advisor to schedule service work and upsell additional services. You will greet customers, collect vehicle data, prepare repair estimates, and communicate clearly about required maintenance.

Maintain CSI scores, follow up on repairs, and deliver vehicles with excellent service. This role fits a detail-oriented, customer-focused professional who works well in a team and values community engagement.

Qualifications

• Problem solving and strong communication skills.
• Computer literacy and ability to navigate web systems.
• Customer-focused with ability to overcome objections.

Responsibilities

• Greet customers warmly and collect vehicle data.
• Provide labor and parts estimates for service work.
• Maintain CSI scores as directed by the service manager.
• Follow up on repairs and monitor progress throughout the day.
• Deliver vehicles and answer customer questions.
• Maintain clean work and customer areas.

Skills

Problem Solving

Documentation

Computer literacy

Communication

Customer focus

Objection handling

Positive attitude

Team player

Verbal communication

Education

High School Diploma or GED

Job description

LaFontaine Automotive Group in Dearborn, MI is seeking an Automotive Service Advisor to schedule service work and upsell additional services. You will greet customers, collect vehicle data, prepare repair estimates, and communicate clearly about required maintenance.

Maintain CSI scores, follow up on repairs, and deliver vehicles with excellent service. This role fits a detail-oriented, customer-focused professional who works well in a team and values community engagement.