Automotive Service Advisor: Drive Results & Service Excellence

Sun Auto Service; Troy (MO); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 2%

Discounted Services on Personal and IM

Job summary

Plaza Tire Service, part of Sun Auto Tire & Service, seeks a Service Advisor in Missouri to drive sales, greet customers, document needs, and quote services with clear explanations. You will promote services, provide status updates, and ensure customer satisfaction while handling returns and warranties in a fast-paced shop environment.

Full-time with competitive compensation. The position requires prior service-advisor experience, a valid driver's license, and the ability to work five days a

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Prior experience in sales, customer service or an automotive related field.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days per week, including Saturday’s.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned

Skills

Customer service

Sales

Communication

Team coordination

Professional appearance

Education

High School Diploma or equivalent

Job description

Plaza Tire Service, part of Sun Auto Tire & Service, seeks a Service Advisor in Missouri to drive sales, greet customers, document needs, and quote services with clear explanations. You will promote services, provide status updates, and ensure customer satisfaction while handling returns and warranties in a fast-paced shop environment.

Full-time with competitive compensation. The position requires prior service-advisor experience, a valid driver's license, and the ability to work five days a